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Real estate assets

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IN LINE WITH THE UNDERTAKINGS GIVEN IN THE STRATEGIC PLAN, BANKIA IS COMMITTED TO REDUCING THE BALANCE OF NON-PERFORMING ASSETS.

The mission of the Property Management Directorate is to reduce the balance of non-performing assets, in line with the commitments set out in the Strategic Plan, with minimum impact on the income statement, by coordinating sales and preparing packages that can be sold outside the retail circuit.

The assets are managed, administered and marketed through Haya Real Estate, which is responsible for property maintenance and all sales activities (including customer service, dealings with intermediaries, presence at events and publication of offers).

The main achievements of the Property Management Directorate have been to improve the quality of information available, so as to give greater transparency to the stock, and to reinforce relations with other areas of the bank to speed up sales of new foreclosed assets.

AGILITY AND KNOWLEDGE

As a result, customers have more information about the properties on offer and the bank is able to easily and intuitively monitor all the tasks performed in relation to each asset; and sales processes in the branches have been simplified..

The Property Management Directorate integrated the real estate assets from BMN within the time provided and the assets were immediately made available for sale.

As of 31 December 2018, this activity had contributed 731.8 million euros to the bank, with the sale of 13,548 real estate assets (of which 8,393 are homes).

One of the directorate’s main challenges for 2019 is to continue the divestment policy, so as to clean up the balance sheet, and to align all its actions with the bank’s positioning, on the basis of the rigour and professionalism that come from a thorough knowledge of the market.

MAP OF SALES BY AUTONOMOUS COMMUNITY

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HIGHLIGHTS 2018

Bankia is set double the volume of its personalised advice service to digital customers by 2020

Bankia is set double the volume of its personalised advice service to digital customers by 2020

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Bankia strengthens its position as Spain’s fourth largest mutual fund manager, with nearly 17,000 million euros

Bankia strengthens its position as Spain’s fourth largest mutual fund manager, with nearly 17,000 million euros

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