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BANKIA ANNUAL REPORT

BANKIA ANNUAL REPORT

WHO WE ARE

BANKIA’S ACTIVITY IS CENTRED ON RETAIL AND BUSINESS BANKING. ITS MAIN SHAREHOLDER IS THE STATE AND ITS BOARD OF DIRECTORS HAS A MAJORITY OF INDEPENDENT DIRECTORS. ONE OF ITS PRIORITIES IS TO CREATE VALUE IN ORDER TO REPAY THE STATE AID RECEIVED.

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ACCOMPLISHING OUR PLANS

BANKIA HAS ANNOUNCED THE CONCLUSION OF THE RESTRUCTURING PLAN IMPOSED BY BRUSSELS IN 2012.

NOW IT IS STARTING A GROWTH PHASE, BASED ON THE 2018-2020 STRATEGIC PLAN, WHICH WILL ENABLE IT TO REMUNERATE SHARE-HOLDERS WITH MORE THAN 2,500 MILLION EUROS.

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CORPORATE GOVERNANCE

MAINTAINING THE HIGHEST STANDARDS OF CORPORATE GOVERNANCE IS CRUCIAL FOR BANKIA. THE MODEL IS FAITHFUL TO THE GROUP’S PRINCIPLES. ITS ULTIMATE OBJECTIVE IS PROFITABLE AND SUSTAINABLE GROWTH OF THE GROUP’S BUSINESSES AND LONG-TERM VALUE GENERATION.

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BUSINESS MODEL

THE CUSTOMER AT THE CENTRE, SEGMENTATION AND MULTICHANNEL DISTRIBUTION ARE THE THREE FEATURES THAT DISTINGUISH BANKIA’S BUSINESS MODEL. THEY ARE THE THREE KEYS TO DELIVERING A SERVICE THAT STEADILY IMPROVES IN QUALITY AND ADJUSTS TO DEMAND.

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RELATIONSHIP WITH SOCIETY AND THE ENVIRONMENT

BANKIA’S COMMITMENT TO ITS ENVIRONMENT HAS MULTIPLE DIMENSIONS. IMPROVING SOCIETY AND ATTENUATING THE ENVIRONMENTAL IMPACT OF THE BANK’S BUSINESS ACTIVITY ARE TWO OF THE MOST IMPORTANT ONES. IN ALL OF THEM, EMPLOYEE INVOLVEMENT PLAYS A KEY ROLE.

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RISK MANAGEMENT

RISK CONTROL IS ESSENTIAL FOR THE FUTURE OF BANKING. BANKIA PUTS GREAT EFFORT INTO IDENTIFYING AND MANAGING RISKS THROUGH PROCESSES THAT ARE CONSTANTLY BEING IMPROVED.

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