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Annual Report Bankia 2016 /

Business model and structure

BANKIA IS A BANK WITH A PRESENCE THROUGHOUT SPAIN, A FOCUS ON RETAIL AND BUSINESS BANKING AND A GROWING MULTICHANNEL STRATEGY. IT HAS ALMOST 2,000 BRANCHES. ITS BUSINESS VOLUMES ARE ESPECIALLY HIGH IN MADRID AND THE VALENCIAN COMMUNITY.


  • RETALL BRANCHES(2)
    6.36%
  • CREDIT TO HOUSEHOLDS(1)
    10.11%
  • DEPOSITS BY HOUSEHOLDS(1)
    9.29%
  • CARD PAYMENTS(2)
    9.23%
  • RISK INSURANCE
    5.30%
  • PENSION FUNDS
    7.21%
  • MUTUAL FUNDS
    5.53%

(1) As of November 2016.
(2) As of November 2016.

 

OFFICES DISTRIBUTION

RETAIL BANKING BRANCHES

NO. OF RETAIL BANKING BRANCHES: 1,860

  • Total no. of full-service branches (traditional): 1.243
  • Total no. of perimeter branches: 397
  • Total no. of agile branches: 130
  • Total no. of plus+ branches (advice): 52
  • Total no. of recovery centres (specialised in arrears): 21
  • Total no. of settlement and recovery centres (SRCS): 14
  • Total no. of developer branches: 3

CORPORATE BANKING CENTRE

NO. OF BUSINESS BANKING BRANCHES: 63

  • Total no. of business centres: 61
  • Total no. of corporate banking branches: 2

Private banking

NO. OF PRIVATE BANKING BRANCHES: 13

  • Barcelona: 1
  • Madrid: 4
  • Valencia: 1
  • Rest of Spain: 7

BANKIA BRANCHES

PEOPLE DISTRIBUTION OF RETAIL BRANCH NETWORK BY POPULATION CENTRE
<2,000 4.25%
<=5,000 4.68%
<=10,000 6.34%
<=20,000 5.27%
<=50,000 10.91%
<=100,000 11.67%
<=500,000 23.76%
>500,000 33.12%
TOTAL GENERAL 100.00%

Percentage of municipalities with Bankia branches

Ofibuses

284
Number of branches in low population areas

11
Total no. of mobile branches 

324
Total no. of municipalities served by mobile branches

RegiOn NO. OF OFIBUSES MUNICIPALITIES SERVED
Castilla y León 5 158 
Castilla La Mancha 1 17 
Comunidad Valenciana 2 68 
Madrid 1 34
La Rioja 2 47
Total General 11 324

MULTICHANNEL

  • Customers multichannel: 2,182,450
  • Oficina internet users: 1.649,932
  • Oficina internet for businesses users: 345,646
  • Oficina móvil users: 1,121,779

3,044 millones

Transactions carried out by multichannel

Bankia ATMs

Bankia ATMs offer 53 different transactions and last year moved 20,362 million euros, of which 4,241 million were deposits.

5,364

Total ATMs

4,691

ATMs in branches

673

ATMs moved

3,685

ATMs renewed since December 2013

659

New ATMs installed in 2016

3,422

ATMs adapted for people with disabiliti

568

Number of ATMs in low population areas

DISTRIBUTION OF EMPLOYEES

Number of employees: 13,159

  • Average age: 44.17 years
  • Lenght of service: 18.33 years
  • Women: 7,186
  • Men: 5,973

Distribution of employees

 

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