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Annual Report Bankia 2016 /

GRI indicators

Materiality Disclosures Bankia S.A. 
Indicator Description of indicator Response Material issue Independent review Reference
STRATEGY AND ANALYSIS
G4-1 Statement by the organisation’s most senior decision-maker (person holding an executive management position, chairman or similar officer) concerning the relevance of sustainability to the organisation and its strategy . . Pages 04-07
G4-2 Description of key impacts, risks and opportunities . . Pages 13-24
Pages 32-43
Pages 106-137
Pages 168-193
ORGANISATIONAL PROFILE
G4-3 Name of the organisation . . Bankia S.A.
G4-4 Primary brands, products, and services . . Pages 32-43
Pages 106-137
G4-5 Location of organisation’s headquarters . . Pintor Sorolla, 8
 46002 Valencia
G4-6 Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. . . Bankia carries out all its banking activity in Spain
Pages 32-43
G4-7 Nature of ownership and legal form . . Bankia is inscribed in the Valencia Companies Register (Volume 9,341, Book 6,623, File 104, Sheet V-17,274). It is a credit institution supervised by the Bank of Spain, and is inscribed in the Bank of Spain’s Administrative Register with the BE Code: 2038, BIC: CAHMESMMX
G4-8 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) . . Pages 32-43
Pages 106-137
G4-9 Scale of the reporting organisation, including:
a. Number of employees
b. Number of transactions
c. Net sales (for private sector organisations) or net revenues (for public sector organisations)
d. Total capitalisation broken down in terms of debt and equity (for private sector organisations)
e. Quantity of products or services provided
. . Key indicators
G4-10 a. Total number of employees by employment contract and gender
b. Total number of permanent employees by employment type and gender
c. Total workforce by employees and supervised workers and by gender
d. Total workforce by region and gender
e. Report whether a substantial portion of the organisation’s work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors
f. Report any significant variations in employment numbers
. . Page 39
Pages 50-59
G4-11 Percentage of total employees covered by collective bargaining agreements . . 100%
G4-12 Describe the organisation’s supply chain . Pages 156-159
G4-13 Report any significant changes during the reporting period regarding the organisation’s size, structure, ownership, or its supply chain . . Pages 44-45
Page 50
Pages 80-93
G4-14 Report whether and how the precautionary approach or principle is addressed by the organisation . Pages 168-193
G4-15 List externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or which it endorses . Page 25
G4-16 List memberships of associations (such as industry associations) and national or international advocacy organisations in which the organisation holds a position . Page 25
MATERIAL ASPECTS AND BOUNDARY
G4-17 Group entities:
a. List all entities included in the organisation’s consolidated financial statements or equivalent documents
b. Report whether any entity included in the organisation’s consolidated financial statements or equivalent documents is not covered by the report
. .
Page 215
Annex II - Subsidaries, page 174 of the notes to the financial statements
G4-18 a. Explain the process for defining the report content and the Aspect Boundaries
b. Explain how the organisation has implemented the Reporting Principles for Defining Report Content
. .
Page 215
Page 195
G4-19 List all the material Aspects identified in the process for defining report content . .
Page 215
Pages 19-20
G4-20 Report the aspect boundary within the organisation for each material aspect . .
Page 215
Pages 19-20
G4-21 Report the aspect boundary outside the organisation for each material aspect . .
Page 215
Pages 19-20
G4-22 Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements . .
Page 215
There were no restatements
G4-23 Report significant changes from previous reporting periods in the Scope and Aspect Boundaries .
Page 197
There were no significant changes in the scope, the aspect boindaries or the valuation methods
STAKEHOLDER ENGAGEMENT
G4-24 Provide a list of stakeholder groups engaged by the organisation . .
Page 215
Pages 14-15
G4-25 Report the basis for identification and selection of stakeholders with whom to engage . .
Page 215
Page 13
Page 17
G4-26 Report the organisation’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process . .
Page 215
Pages 17-18
G4-27 Report key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concern . .
Page 215
Pages 19-20
REPORT PROFILE
G4-28 Reporting period for information provided . 2016
G4-29 Date of most recent previous report (if any). . Bankia 2016 Annual Report
G4-30 Reporting cycle . Annual
G4-31 Provide the contact point for questions regarding the report or its contents . bankiacomunicación@bankia.com
G4-32 Report the 'in accordance' option and External Assurance Report . Pages 215
G4-33 Assurance policies and involvement of senior executives . Approval of 2016 Report content by Board of Directors Independent external review performed by E&Y
GOVERNANCE
G4-34 Report the governance structure of the organisation, including committees of the highest governance body Identify any committees responsible for decision-making on economic, environmental and social impacts . . Pages 16-17
Pages 26-31
G4-35 Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees . . Pages 16-17
Pages 26-29
G4-36 Report whether the organisation has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body . . Pages 16-17
Pages 26-29
G4-37 Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics If consultation is delegated, describe to whom and any feedback processes to the highest governance body . . Pages 13-24
Pages 26-29
G4-38 Report the composition of the highest governance body and its committees by: 
a. Executive or non-executive 
b. Independence 
c. Tenure on the governance body 
d. Number of each individual’s other significant positions and commitments, and the nature of the commitments 
e. Gender
f. Membership of under-represented social groups
g. Competences relating to economic, environmental and social impacts
h. Stakeholder representation
. . Pages 26-31
G4-39 Report whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organisation’s management and the reasons for this arrangement) . . Pages 26-31
G4-40 Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members . . Pages 26-29
Pages 93
G4-41 Report processes for the highest governance body to ensure conflicts of interest are avoided and managed Report whether conflicts of interest are disclosed to stakeholders . . Pages 83-84
Pages 89-90
G4-42 Report the highest governance body’s and senior executives’ roles in the development, approval, and updating of the organisation’s purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts . . Pages 13-14
Pages 26-29
G4-43 Report the measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental and social topics . . Pages 13-21
Page 81
Pages 89
G4-44 Evaluation of the Board of Directors and action taken . . Pages 88-89
G4-45 Board of Director's role in the identification and management of economic, environmental and social risks and opportunities, and in stakeholder engagement . . Pages 13-21
Pages 172-174
G4-46 Report the highest governance body's role in reviewing the effectiveness of the organisation's risk management processes for economic, environmental and social topics . . Pages 16-17
Pages 26-29
Pages 172-174
G4-47 Report the frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities . . Pages 26-31
Pages 85
G4-48 Report the highest committee or position that formally reviews and approves the organisation’s sustainability report and ensures that all material Aspects are covered . . Approval of the 2016 Report content by the Board of Directors
G4-49 Report the process for communicating critical concerns to the highest governance body . . Pages 16-17
Pages 172-174
G4-50 Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them . . Pages 13-21
Pages 168-193
G4-51 Remuneration policies for the Board of Directors and senior executives . . Pages 83
Pages 91-92
G4-52 Report the process for determining remuneration Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management Report any other relationships which the remuneration consultants have with the organisation . . Page 83
Pages 91-92
G4-53 Report how stakeholders’ views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable. . . Pages 26-29
Pages 91-92
G4-54 Report the ratio of the annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country . . Not available
G4-55 Report the ratio of percentage increase in annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country . . Not available
ETHICS AND INTEGRITY
G4-56 Describe the organisation’s values, principles, standards and norms of behaviour such as codes of conduct and codes of ethics . . Page 12
Pages 94-97
G4-57 Report the internal and external mechanisms for seeking advice on ethical and lawful behaviour, and matters related to organisational integrity, such as helplines or advice lines . . Pages 94-97
Pages 98-105
G4-58 Report the internal and external mechanisms for reporting concerns about unethical or unlawful behaviour, and matters related to organisational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines . . Pages 94-97
ECONOMY
G4-EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. . . Page 208
G4-EC2 Financial implications and other risks and opportunities for the organisation's activities due to climate change . Pages 13-15
G4-EC3 Coverage of the organisation's defined benefit plan obligations . . Administrative expenses - Staff costs.
Note 38 to the financial statements
Page 153
G4-EC4 Financial assistance received from government . Grants for training:
€1,929,318.84
G4-EC5 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation . According to the collective agreement, basic salaries are only broken down by profesional category
G4-EC6 Proportion of senior management hired from the local community at locations of significant operation . Pages 30-31.
100% os senior management are Spanish
G4-EC7 Reductions in energy requirements of products and services . . Pages 146-155
G4-EC8 Total water withdrawal by sources . . Pages 14-15
Pages 32-39
Pages 40-43
Pages 124-125
Pages 135
Pages 146-147
Pages 156-159
Pages 161
Pages 185-190
G4-EC9 Water sources significantly affected by withdrawal of water . . Pages 156-159
ENVIRONMENT
G4-EN1 Materials used by weight or volume . Page 162
G4-EN2 Percentage of materials used that are recycled input materials . Page 162
G4-EN3 Energy consumption within the organisation . Page 162
G4-EN4 Energy consumption outside of the organisation . Page 162
G4-EN5 Energy intensity . Page 208
G4-EN6 Reduction of energy consumption . Pages 162-165
G4-EN7 Reductions in energy requirements of products and services . Pages 162-164
G4-EN8 Total water withdrawal by sources . Page 163
G4-EN9 Water sources significantly affected by withdrawal of water . All Bankia's work centres are in urban areas, with appropiate water withdrawal and distribution services provided by suppliers
G4-EN10 Percentage and total volume of water recycled and reused . Page 163
G4-EN11 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas . All Bankia's offices are in urban areas, and therefore none are located in, or adjacent to, this type of protected area
G4-EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas . Bankia's activity does not impact biodiversity
G4-EN13 Habitats protected or restored . None
G4-EN14 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk . Bankia's activity does not impact biodiversity
G4-EN15 Direct greenhouse gas (GHG) emissions (scope 1) . Page 163
G4-EN16 Energy indirect greenhouse gas (GHG) emissions (scope 2) . Page 163
G4-EN17 Other indirect greenhouse gas (GHG) emissions (scope 3) . Page 163
G4-EN18 Greenhouse gas (GHG) emission intensity . Page 208
G4-EN19 Reduction of greenhouse gas (GHG) emissions . Page 163
G4-EN20 Emissions of ozone-depleting substances (ODS) . Page 163
G4-EN21 NOx, SOx and other significant air emissions . Page 163
G4-EN22 Total waste water discharge by nature and destination . All Bankia's offices are in urban areas, and therefore all waste water is discharged into the municipal sewer system Bankia has a number waste permits for its Castallena 189 work centre (by volume)
G4-EN23 Total weight of waste by type and processing method used . Page 164
G4-EN24 Total number and volume of significant spills . Bankia's activity does not result in significant spills
G4-EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally . Bankia does not transport, import pr export hazardous waste
G4-EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization’s discharges of water and runoff . Bankia's activity does not impact biodiversity
G4-EN27 Extent of impact mitigation of environmental impacts of products and services . Pages 160-164
G4-EN28 Percentage of products sold and packaging materials that are reclaimed by category . Pages 164
G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations . Environmental impact, in note 1.8 of the notes to the financial statements (page 16)
G4-EN30 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce . Page 163
G4-EN31 Total environmental protection expenditures and investments by type . Pages 160-161
G4-EN32 Percentage of new suppliers that were screened using environmental criteria . . Pages 156-157
G4-EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken . . No significant environmental impacts have been indentified
G4-EN34 Number of grievances about environmental impacts filed, addressed and resolved through formal grievance mechanisms . No significant environmental fines have been received
SOCIAL PERFORMANCE
G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender, and region . . Page 59
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation . . Collective labour agreement applicable, no differentiation in this regard
G4-LA3 Return to work and retention rates after parental leave, by gender . . 100% retention rate as per collective labour agreement and prevalling legislation
G4-LA4 Minimum notice periods regarding operational changes, including whether these are specified in collective agreements . . 15 days according to the Workers’ Statute
G4-LA5 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programme . . 100%
G4-LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities, by region and by gender . . Page 57
G4-LA7 Workers with high incidence or high risk of diseases related to their occupation . . Pages 56-57
G4-LA8 Health and safety topics covered in formal agreements with trade unions . . Pages 56-57
G4-LA9 Average hours of training per year per employee by gender, and by employee category . . Page 52
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings . . Pages 50-55
G4-LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category . . Pages 50-55
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity . . Pages 30-31
Pages 58-59
G4-LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation . . According to the collective agreement, basic salaries are only brokeb down by profesional category
G4-LA14 Percentage of new suppliers that were screened using labour practices criteria . . Pages 156-157
G4-LA15 Significant actual and potential negative impacts for labour practices in the supply chain and actions taken . . No significant actual impacts for labour practices have been indentified int the supply chain
G4-LA16 Number of grievances about labour practices filed, addressed and resolved through formal grievance mechanisms . . Page 97
HUMAN RIGHT
G4-HR1 Total number and percentage of significant investment agreements that include human rights clauses or that underwent human rights screening . . Pages 22-25
Pages 36-38
Pages 124-125
Page 135
G4-HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained . No specific training provided on these matters, other than on aspects relating to Bankia's activity
G4-HR3 Total number of incidents of discrimination and corrective actions taken . . No knowledge of any claims, reports, lawsuits or litigation relating to incidents of discrimination
G4-HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights . . No activities or operations have been identified that are exposed to this type or risk
G4-HR5 Operations and significant suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour . . No activities or operations have been indentified that are exposed to this type of risk
G4-HR6 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour . . No activities or operations have been indentified that are exposed to this type of risk
G4-HR7 Percentage of security personnel trained in the organization’s human rights policies or procedures that are relevant to operations . Security personnel are outsourced and are therefore not subject to supplier controls
G4-HR8 Total number of incidents of violations involving rights of indigenous people and actions taken . Due to the scope of its activity, Bankia is not affected by this risk
G4-HR9 Total number and percentage of operations that have been subject to human rights reviews or impact assessments . Due to the scope of its activity, Bankia is not subject to reviews or controls of this nature
G4-HR10 Percentage of new suppliers that were screened using human rights criteria . . Pages 156-157
G4-HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken . . No significant human rights impacts have been detected in the supply chain
G4-HR12 Number of grievances about human rights impacts filed, addressed and resolved through formal grievance mechanisms . No knowledge of any claims, reports, lawsuits or litigation relating to incidents of human rights violations
SOCIETY
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programmes . . Pages 146-153
G4-SO2 Operations with significant actual and potential negative impacts on local communities . . No significant impacts on local communities have been detected
G4-SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified . . Remote audits have been performed of 100% of the branches using an alerts system designed to prevent fraud and exercise internal control.
Pages 100-101
G4-SO4 Communication and training on anti-corruption policies and procedures . . Pages 94-97
Pages 98-105
G4-SO5 Confirmed incidents of corruption and actions taken . . Pages 97
G4-SO6 Value of political contributions, by country and recipient/beneficiary . . Pages 94-97
The Code of Ethics and Conduct expressly states that: "on no account may donations be made to political parties or unions, or to representatives thereof"
G4-SO7 Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes . . No knowledge of any claims, reports, lawsuits or litigation relating to anti-competitive behaviour, anti-trust, or monopoly practices
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations . . Provisions and contingent liabilities, in Note 2.18 to the financial statements
Pages 112-113
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society . . Pages 156-157
G4-SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken . . No significant impacts on society in the supply chain have been identified
G4-SO11 Number of grievances about impacts on society filed, addressed and resolved through formal grievance mechanisms . . No knowledge of any claims, reports, lawsuits or litigation relating to impacts of society. Subchapter Corporate Governance
PRODUCT RESPONSIBILITY
G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement . . Pages 108-113
Pages 124-125
G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes . . Pages 108-113
G4-PR3 Type of product and service information required by the organisation's procedures for product and service information and labelling, and percentage of significant product and service categories subject to such information requirements . . Bankia's activity does not require labelling of products and services
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes . . Bankia's activity does not involve any possible incidents of non-compliance of this nature
G4-PR5 Results of surveys measuring customer satisfaction . . Pages 107-109
Page 118
Page 127
G4-PR6 Sale of banned or disputed products . . Pages 112-113
Sector regulation prohibits Bankia from having banned or disputed products
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes . . Page 100
No knowledge of any claims, reports, lawsuits or litigation relating to marketing communications, advertising and sponsorship
G4-PR8 Number of substantiated complaints regarding breaches of customer privacy and losses of customer data . . 8 complaints were resolved and resulted in a fine of €205,000
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services . . No significant fines have been received concerning the provision and use of products and services
(Page 112)
ECONOMIC ASPECTS FOR THE FINANCIAL SERVICE SECTOR
Economic performance
G4-EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings and payments to capital providers and governments . . Page 208
ENVIRONMENTAL ASPECTS FOR THE FINANCIAL SERVICE SECTOR
G4-EN15 Direct greenhouse gas (GHG) emissions (scope 1) . . Page 163
G4-EN16 Energy indirect greenhouse gas (GHG) emissions (scope 3) . . Page 163
G4-EN17 Other indirect greenhouse gas (GHG) emissions (scope 3) . . Page 163
G4-EN23 Total weight of waste by type and processing method used . . Page 163
HUMAN RIGHTS ASPECTS FOR THE FINANCIAL SERVICE SECTOR
G4-HR1 Total number and percentage of significant investment agreements that include human rights clauses or that underwent human rights screening . . Pages 22-25
Pages 36-38
Pages 124-125
Page 135
SOCIAL ASPECTS FOR THE FINANCIAL SERVICE SECTOR
Product portfolio
FS-6 Percentage of the portfolio for business lines by specific regions, sizes (e.g. large, SME, micro-firms) and by sectors . . Pages 32-39
Pages 40-43
Pages 114-139
FS-7 Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose . . Pages 114-139
FS-8 Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose . . Pages 114-139
Active ownership
FS-10 Percentage and number of companies held in the institution's portfolio with which the reporting organisation has interacted on environmental or social issues . . Pages 13-20
Pages 149-150
Pages 165-166
Pages 185-188
FS-11 Percentage of assets subject to positive and negative environmental or social screening . . Page 134
Pages 185-188
Local communities
FS-13 Accessibility in areas of small populations or economically disadvantaged areas . . Pages 32-39
FS-14 Initiatives to improve access to financial . . Pages 32-39
Pages 114-119
Pages 140-143
Pages 146-147
Page 163
Pages 189-190
Product and service responsability
DMA G4 Policies for fair design and sale financial products and services (FS-15) . . Pages 12-15
Pages 94-97
Page 100
Pages 108-113
DMA G4 Initiatives to enhance financial literacy by type of beneficiary (FS-16) . . Pages 12-15
Page 25
Pages 147-149
Page 152

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