Jump Main Menu. Go directly to the main content

Menu Download annual report

Sección de idiomas

Fin de la sección de idiomas

Close

Business model

Annual Report Bankia 2016 /

Business model

The main characteristics of Bankia’s business are customer focus, segmentation and multichannel distribution. The goal is to provide a service that is close to customers, professional and tailored to customers’ needs at all times.

  • 87.3%Satisfaction index-individual customers
  • 95%Satisfaction index-business customers
  • 3.3 MillonesCustomers with fee exemption

Top