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Annual Report Bankia 2016 /

IN 2016 BANKIA WAS THE MOST SOLVENT, MOST EFFICIENT AND MOST PROFITABLE OF THE LARGE SPANISH BANKS. THE PROGRESS IT HAS MADE IN ITS COMMITMENT TO CUSTOMERS AND IN THE DIGITAL TRANSFORMATION OPENS UP NEW PROSPECTS FOR GROWTH IN 2017.


  • CET1 ratio (fully loaded), 13.02% (+76 basis points). Well above regulatory requirements.
  • Net profit: 804 millions (-22.7%).
  • Proposed dividend: €317 millions (+5%).
  • The Bank's response to the floor clause and ipo rulings confirms its commitment to customers.
  • Individual customer satisfaction index 87.3% (+4.9 puntos), the highest in the last five years. 
    Business customer satisfaction index 95% (+3.5 puntos) a record high.
  • S&P Global and Fitch upgrade Bankia's long-term rating to investment grade (BBB-).
  • Investment in social action 16.7 million euros.
  • Efficiency ratio 48.9% best of all the large spanish banks.
  • New direct deposits of salary and pension 172,300 (+6.9%).
  • Online customers almost 40% of total.
  • NPLS reduced 1,519 million (11.7%).
  • Average payment period to supploers 10.45 days.

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