Start of Main Menu

• Chairman's statement
• Milestones
• Who we are
  • Mission, vision and values
  • Governing bodies
  • Business model and structure
  • Value creation
  • Shareholding structure
  • Human capital
• Accomplishing our plans
  • Economic, financial and regulatory environment
  • Key indicators and financial information for 2016
  • Strategy
• Corporate governance
  • The governance model
  • Progress in corporate governance
  • Directors
  • Corporate integrity
  • Internal control and compliance
• Business model
  • The customer at the heart of what we do
  • Retail banking
  • Business banking
  • Private banking
  • Bancassurance
  • Asset management
  • Real estate assets
  • Investees
  • Innovation
• Relationships with society and the environment
  • Society
  • Suppliers
  • Environment
• Risk management
  • A strategic pillar
  • Risk profile
  • Policy on the financing controvesial activities
• GRI G4 Indicators
  • Scope and principles of the Report
  • GRI indicators
  • Calculation of indicators
  • Monitoring of SDG's
• Independent review report

End of Main Menu