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Report BFA - Bankia 2014 / Responsible managementEnvironment

  • €10 M invested in the energy efficiency plan
  • 17.4% reduction in tonnes of paper consumed
  • 17.9% reduction in indirect CO2e emissions from paper consumption and printer cartridges
  • 100% of electricity consumed came from clean sources
  • 48% in the use of audio-conferences and multi-videoconferences

Bankia believes that measuring the environmental footprint of its activities and proactively working to reduce it, is fundamental. It therefore focuses its efforts on the environmental management of its work centres, eco-efficient resource use, combatting climate change and the promotion of responsible attitudes among its staff, suppliers and customers.

Enivronmental commitment continuous improvement 

Environmental management

Bankia is implementing a management model in its work centres based on the international ISO 14001:2004 standard. Bankia’s headquarters in Valencia and its operations centre in Madrid have a certified Environmental Management System. Last year marked an important milestone for the company, obtaining ISO 14001 environmental certification for our Las Rozas building in Madrid, home to Bankia’s data processing centre.

Energy Efficiency Plan 2015-2019

In 2013, Bankia made a significant effort to analyse and diagnose the energy status of its network of branches and buildings. In 2014 the analysis culminated in one of the bank’s most important projects – the Energy Efficiency Plan 2015-2019, which will affect the majority of our work centres.

Following the implementation of the Energy Efficiency Plan, Bankia set itself the goal to reduce its electricity and fuel consumption (natural gas and diesel) by 19% compared to the base year of 2013.

Bankia’s goal is a 19% reduction in energy use compared to 2013.

To ensure that this plan is achieved, the company plans to invest 10 million euros over the five years of the plan. This investment will be used, among other measures, to implement smart metering in offices and for IT equipment; renew air conditioning equipment; and to carry out internal awareness campaigns, all of which requires an integral management approach to the company’s facilities focused on energy and financial savings.

Consumption of materials1

2014 2013 Units
Total paper consumption (DIN A4) 658.9 797.7 Tonnes
Consumption of paper produced using virgin pulp with a low environmental impact (DIN A4)2 1.3 4.2 Tonnes
Consumption of paper produced using ECF virgin pulp (DIN A4) 100.0 100.0 Percentage
Consumption of paper reels 608.1 603.2 Tonnes
Consumption of printer cartridges 13,328 18,906 Cartridges
Recycled paper consumption (DIN A4) 657.6 793.5 Tonnes
Percentage of paper that is recycled (DIN A4) 99.8 99.5 Percentage
Percentage of printer cartridges that is recycled 99.7 99.3 Percentage

1 Data for Bankia, S.A.
2 Paper supplied by manufacturers with FSC and PEFC certifications, which guarantee that the materials used come from sustainably-managed forests.

Energy and water consumption1

2014 2013 Units
Total consumption of primary energy 16,794 34,321 GJ
Natural gas consumption 11,674 25,600 GJ
Fuel consumption 5,120 8,721 GJ
Electricity consumption2 369,051 461,490 GJ
Water consumption3 73,180 89,088 Cubic metres

1 Data for Bankia, S.A.
2 Figure for total electricity consumption. In 2014, 100% of the electricity acquired was generated by renewable energy sources (green energy).
3 Total water supplied by mains networks. Buildings: Las Rozas, Pº Castellana, 189 and Pº Castellana, 259-A, in Madrid; Pintor Sorolla, 8, in Valencia; Pza. Santa Teresa, in Avila; Triana, 20, in Las Palmas de Gran Canaria; and Cervantes, 22, in Segovia.

Sustainable water use

As part of its water strategy, Bankia continued to implement actions to rationalise its water use. For example, water saving systems were installed in the taps in all of the bank's branches and buildings, which will save between 40% and 60% in consumption. Changes and modifications to the cooling systems of the bank’s large buildings were also made based on water reduction criteria.

Waste management

Bankia’s strategy aims to prevent waste and promote recycling.

In line with these objectives, Bankia continued its campaigns in 2014 to donate furniture and electrical and electronic equipment, making more than 131 donations to various non-profit organisations supporting social work and educational centres. This initiative, launched in 2013, makes a major contribution to the social work of these organisations, while preventing these elements from being wasted.

General waste bins at each work station in the largest buildings are gradually being phased out to promote and increase the separation of waste, with specific bins being installed in common areas to separately collect non-confidential paper, packaging and batteries, among other wastes.


2014 2013 Units
Paper 812.2 1,521.6 Tonnes
IT equipment 38.9 46.7 Tonnes
Printer cartridges 33.9 33.4 Tonnes
Batteries 0.14 0.05 Tonnes
Packaging 9.4 16.0 Tonnes
Glass 0.7 1.3 Tonnes
Vegetable oil 0.04 0.04 Tonnes
Portable IT devices 10.6 0.0 Tonnes
Bank cards 0.4 6.6 Tonnes
HAZARDOUS WASTE 0.65 1.18 Tonnes
Hazardous waste handled by an authorised waste management company and recycled 0.32 0.56 Tonnes
Hazardous waste handled by an authorised waste management company and sent to a safe waste storage facility 0.33 0.62 Tonnes

1 Data for Bankia, S.A.

Tackling climate change

Climate change is one of the greatest challenges in the field of environmental management.

The Energy Efficiency Plan 2015-2019 was approved in 2014, marking an important milestone for the company as part of its strategy to combat climate change. This plan is a continuation of Bankia’s commitment to clean energy and to continue to purchase all of its electricity from clean and renewable sources (green energy). Thanks to this initiative, since 2013 Bankia has managed to eliminate the indirect emissions associated with electricity consumption in all of its buildings and across its commercial network.

tonnes of CO2 emissions prevented by purchasing electricity from renewable sources.

In the field of renewable energy, Bankia has six photovoltaic solar energy capture systems, of which one is installed on the Pintor Sorolla building in Valencia (the bank’s headquarters) and five are in the Canary Islands, with a total capacity of 2,586.60 kW.

The use of audio-conferencing and multi-videoconferencing facilities as an alternative to business travel continued to be promoted in 2014 to minimise fuel consumption and reduce the polluting emissions associated with transport.

These services received 3,923 requests and were used by 64,521 people, a rise of 48% compared to 2013.

The protocol for measuring our carbon footprint is now well established and a comprehensive review of emissions sources has been carried out, increasing the coverage of the information taken into account in search of continuous management improvement and to offer a more comprehensive overview.

Bankia is part of the “A List” in the CDP Climate Performance Leadership Index 2014 (CPLI). Moreover, Bankia was the company that most improved its score over the last year (to a score of 97) primarily due to advances in the protocol and calculation of the carbon footprint and in the evaluation of its portfolio of companies in terms of environmental risks.


Furthermore, reflecting the improvement in transparency in the publication of its climate change information, Bankia has been recognised as the most-improved company during the last year within the Iberia 125 group, which is made up of CDP member companies in Spain and Portugal.



2014 2013 Units
SCOPE 1 EMISSIONS2,3 (Ref. GRI) 3,348.1 4,083.1 Tonnes
Direct CO2e emissions from natural gas consumption 662.8 1,453.5 Tonnes
Direct CO2e emissions from fuel consumption 346.5 623.4 Tonnes
Direct CO2e emissions from refrigerant gas recharging 2,338.8 2,006.2 Tonnes
Indirect CO2e emissions from electricity consumption4 0 0 Tonnes
SCOPE 3 EMISSIONS2,5 4,672.7 4,195.4 Tonnes
Indirect CO2e emissions from business trips6 3,281.0 2,810.9 Tonnes
Indirect CO2e emissions from travel (Ofibus shuttle service) 249.1 47.8 Tonnes
Indirect CO2e emissions from travel (shared transport) 9.2 9.2 Tonnes
Indirect CO2e emissions from paper consumption (DIN A4) and printer cartridges 1,089.0 1,327.5 Tonnes
Indirect CO2e emissions from water consumption 25.2 - Tonnes
Indirect CO2e emissions from waste management 19.2 - Tonnes
CO emissions 0.21 0.41 Tonnes
NOx emissions 1.53 3.10 Tonnes

1 Data for Bankia, S.A.
2 Sources of emissions factors used: IPCC 2006/2013, CORINAIR 2007, U.S. EPA, Spain – GHG Inventory Report 1990-2012 (2014), DEFRA 2014, Guide for calculating HGH emissions (2014) – Catalan Office for Climate Change, Environmental Paper Network (2012) and Carbon Impact Studies: Toner Refills at Cartridge World – Comparative Carbon Footprints (2008).
3 G4-22 the Scope 1 emissions relating to 2013 have been recalculated taking into account the global warming potentials for 100 years published in the Fifth Assessment Report of the Intergovernmental Panel on Climate Change (IPCC) (2013). National Markets and Competition Commission.
4 100% of the electricity acquired was generated by renewable energy sources (green energy). This has prevented the emission of 36,905.1 tonnes of CO2. Source: Electricity Labelling and Source Guarantee System (2013). National Markets and Competition Commission.
5 In 2014, the number of emissions sources used was increased to include emissions from water consumption and those related to waste management.
6 The emissions relating to business trips made by employees by plane, train and leased fleet vehicles were also included, as well as the emissions related to the mileage travelled by employees in their own vehicles, for work purposes.
7 Source: CORINAIR 2007.

Collaboration with stakeholders

Bankia carries out initiatives to encourage its staff, customers and suppliers to adopt the Bank’s commitment to the environment.

Environmental conservation has become a guiding principle for all Bankia staff and is included in the Code of Ethics and Conduct. To further strengthen this commitment and involve the bank’s staff more actively, environmental training was given to all departments involved in environmental management processes in 2014.

A series of environmental best practices was disseminated via the bank’s intranet, complemented by the bank’s corporate environmental signage strategically placed around the main buildings to remind staff about taking personal responsibility for using resources and managing waste efficiently.

In 2014 a new “Responsible Management” space was created in Bankia’s corporate website, which includes information about the progress made in environmental management, among other information.

The company has continued to promote the use of new and more efficient banking methods among its customers through channels such as Oficina Internet or Oficina Móvil, which help to minimise travel and reduce polluting greenhouse gas emissions.

Furthermore, customers have the option to receive all their correspondence from Bankia in electronic format via Oficina Internet, reducing the use of paper. In 2014, the number of customers that use this service significantly increased to 2,517,266.

With regards to suppliers, last year a specific assessment of their environmental management and performance was included in the supplier certification process.

To encourage those suppliers with the greatest environmental impacts to collaborate more, Bankia offers them the chance to take part in various training and awareness days that cover basic environmental management information and best practices. These sessions also offer a forum for open dialogue that encourages continuous improvement, creating a virtuous circle that helps us to be an increasingly committed and sustainable organisation.

Environmental principles that govern our supplier relationships

  • Prevention of pollution.
  • Compliance with environmental legislation.
  • Responsible resource consumption.
  • Promotion of segregation, recycling and reuse of waste.